Open Gym and Trampoline Access

PAYMENT All payments are via weekly, fortnightly or monthly Direct Debits, we will debit your membership fees from your nominated account each week or as set out in your membership agreement. Please note that: Debit dates are pre-set for all members. Debits might take up to 5 days to come out of your account. If you query a payment, we will do our best to respond within 7 days. You must make sure that: 1. Your account can accept direct debits (your financial institution can confirm this); 2. There is enough money in your account on the payment day and the next 5 days; 3. Visit Update Payment Details and update your card details with at least 48 hours notice of the next debit if you are transferring or closing your account. This also applies to changes of card details such as expiry dates or card numbers.

FEES We will not increase your membership fees for as long as you remain in an ongoing membership. For ongoing memberships, the fees will remain the same as those at the time of signing. The advertised prices of memberships do not include additional fees that may be charged by the direct debit services company (Stripe Payments Australia). These fees are subject to change and are not set at the discretion of SPC CENTRE. Current fees are: 2% + GST per payment; A $10.00 service fee is applied to ‘returned’ payments, this is additional to the dishonour fee from your respective banks; A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

LATE PAYMENT POLICY A $10.00 service fee is applied to ‘returned’ payments and on any payment received 10 days past due date, this is additional to the dishonour fee from your respective banks. A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

PAYMENTS AND ATTENDANCE Missed Classes or Non-attendance Do Not entitle you to a Credit or Refund. SPC has strictly No Make Up policy. For any Medical or Holiday reasons please visit Members Portal and Request PAYMENT ON HOLD

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees. Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website.

FAILED OR LATE PAYMENTS If your membership fees are not up to date, we will suspend your centre access until your payments are up to date. If you need to catch up on payments, we will continue to debit your nominated account without notice, until we have received the total amount owed. We will make a reasonable effort to let you know beforehand by: 1. Phoning you or speaking to you at the Centre; 2. Texting the most recent mobile phone number you have given us for membership(s) in your name. You must make sure that the payment method you choose will be valid for the length of your agreement. If the details you give us fail, you are liable for all resulting fees. You are obligated to update your details.

REFUND POLICY Our refund and exchange policy comply with the Australian Consumer Law (ACL). All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the ACL Website for future information.

CANCELLATION You can cancel your membership at any time by sending e-mail to info@flipz.au.